Refund policy

Refund Policy

Every portrait is created by hand from your own photograph and printed to order, so we take great care to get it right before anything is printed.

Before printing

• You receive a preview of your portrait by email within 24 hours of sending us your photograph.
• Each order includes one free revision. Tell us what you would like changed and we will refine it before printing.
• Your canvas is printed only after you approve your preview.
• You may cancel for a full refund at any time before you approve your preview.

After printing

• Because each portrait is personalised and made to order, we cannot accept returns or exchanges for a change of mind once your preview has been approved and printing has begun.

Damaged or misprinted canvases

• If your canvas arrives damaged, misprinted, or different from the preview you approved, email us at theroyalsnoot@yahoo.com within 14 days of delivery.
• Please include your order number and a photograph of the problem.
• We will send a free replacement or, if you prefer, issue a full refund. You do not need to send the damaged canvas back.

Lost parcels

• If tracking shows no movement for 10 business days, or your parcel is marked delivered but has not arrived, contact us and we will help locate it or send a replacement.

Refund timing

• Approved refunds are issued to your original payment method. Depending on your bank, they may take 5–10 business days to appear.
• Payments are processed in South African rand (ZAR). Refunds are issued for the amount charged in rand, so the amount in your own currency may differ slightly because of exchange rate changes.